At Liana Devices, we are committed to your satisfaction. If you are not entirely happy with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Products may be returned within 7 days of delivery.
- To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging with all tags, manuals, and accessories included
- Free from physical damage or signs of wear and tear
2. Non-Returnable Items
The following items are not eligible for return:
- Items damaged after delivery due to misuse
- Opened items with broken seals (unless defective)
- Personalized or special-order items
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team at [email protected] within 7 days of receiving your order.
- Include your order number, reason for return, and any relevant photos (if applicable).
- Our team will review your request and provide return instructions.
4. Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a full refund (excluding any delivery charges) will be issued.
- Refunds are processed within 5–7 business days of receiving the returned item.
5. Exchange Policy
- Exchanges are allowed only for defective or damaged items.
- You must notify us within 48 hours of delivery for an exchange request.
6. Contact
For return or refund requests, contact us at:
📧 Email: [email protected]