Thank you for shopping with Liana Devices. We are committed to delivering your orders quickly and safely. Please review our shipping policy for important information regarding order processing and delivery.
1. Shipping Method
- All orders are shipped via trusted local courier services.
- We offer Cash on Delivery (COD) as the only payment method.
2. Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframe
- Standard Delivery:
Delivery typically takes 3–7 business days depending on your location. - Remote or out-of-service areas may require additional time.
4. Shipping Charges
- Shipping fees, if applicable, will be displayed at checkout.
- In some cases, we may offer free shipping promotions for select locations or order values.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS (if available from the courier).
- You can use this number to monitor your shipment’s status and estimated delivery date.
6. Failed Delivery Attempts
- Customers must ensure that someone is available to receive and pay for the order at the delivery address.
- In case of a failed delivery attempt, the courier may contact you to reschedule.
- Multiple failed attempts may result in the cancellation of your order.
7. Damaged or Missing Items
- If your package is visibly damaged or missing items, please notify us within 48 hours of delivery at [email protected] with photos and details.
8. Contact Us
If you have any questions about your delivery, please reach out to our support team:
📧 Email: [email protected]